Microsoft Customer Agreement (MCA) is an online agreement that governs the relationship between Microsoft and its customers for the purchase of Microsoft Cloud Services. The MCA replaces the previous terms and conditions and agreements of Microsoft, including the Microsoft Online Services Agreement (MOSA) and the Microsoft Services Agreement (MSA). By using Microsoft Cloud Services, customers agree to the terms and conditions of the MCA.
The MCA reflects Microsoft`s commitment to protect customers` data and privacy. Microsoft agrees to comply with applicable laws and regulations regarding data protection and privacy, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and others. Microsoft also agrees to provide customers with transparency and control over their data, including the ability to delete their data and choose where their data is stored.
In addition to data protection and privacy, the MCA also includes commitments related to security and compliance. Microsoft is committed to providing a secure and compliant cloud platform to its customers. This includes maintaining industry-standard certifications and compliance with security frameworks such as ISO 27001 and SOC 2.
Microsoft also commits to providing customers with adequate support and service levels. This includes providing customers with access to technical support, responding to customer inquiries in a timely manner, and providing regular updates and enhancements to its cloud services.
Finally, the MCA includes provisions related to intellectual property and compliance with applicable laws and regulations. Microsoft agrees to respect its customers` intellectual property rights and to comply with all applicable laws and regulations related to the use of its cloud services.
Overall, the Microsoft Customer Agreement reflects Microsoft`s commitment to providing its customers with a secure, compliant, and transparent cloud platform. By agreeing to the MCA, customers can be confident that their data is protected, their privacy is respected, and they have access to reliable and responsive cloud services.